Business functions that perform.
MAXIMUS runs Sales BPO, BPO Solutions, Call Center Services and Recruitment & HR Consultancy for businesses across India — through dedicated in-house teams, not subcontracted work.
Four capabilities, delivered by in-house teams.
Each service is run end-to-end by MAXIMUS. No layered subcontracting — the team you're briefing is the team doing the work.
Teams that operate like part of your business.
Dedicated teams
Teams assigned to your account, working to your process and standards — not shared across unrelated clients.
Operational support
We take on the day-to-day running of a function so your internal team can stay focused on what only they can do.
Scalable delivery
Team size adjusts with your volume — up during peak demand, down when things are quieter.
Recruitment capability
Alongside BPO and call center delivery, we help you source and screen the people you need to hire.
Client-focused execution
Work is structured around your targets and workflows, with reporting that keeps you informed, not guessing.
Flexible engagement
Start with one function and expand as needed, without renegotiating how the relationship works.
Understand, design, execute, improve.
Understand
We start by understanding the business requirement — the function, the volume, the standard the client needs to hit.
Design
We build the right service approach: team structure, process design and reporting suited to the requirement.
Execute
We deploy the team or process and get to work, operating against the standards agreed with the client.
Improve
We review performance on an ongoing basis and adjust the team, process or approach to keep delivery on track.
Businesses we can support.
Our services are built around business functions, not a single sector — which means they apply across a wide range of industries.
Built to be reliable, not just available.
Reliability
Teams that show up and operate consistently, so the function you've outsourced doesn't become a risk.
Execution
We focus on doing the work to the standard agreed, not just reporting activity.
Quality
Process discipline and oversight built into how every team operates day to day.
Responsiveness
Direct access to the team running your account, so issues get addressed quickly.
Have a business function that needs to perform better?
Tell us what you're trying to fix or scale. We'll talk through whether MAXIMUS is the right fit for it.